Ariel Electronic Document Delivery Help

Interlibrary Loan articles ordered Tuesday March 18 or later will be processed and delivered through ILLiad interlibrary loan. For more information about ILLiad interlibrary loan, go to the interlibrary loan information webpage.

Interlibrary Loan articles ordered before Tuesday March 18 will be delivered electronically by Ariel document delivery service whenever possible in PDF format. Patrons are emailed a PIN number and a link toa Web page, where they are asked to login using their email address and the PIN number supplied in the email message.

Did you receive a LOGIN error?

Patrons that receive a login error message need to login again. Click on the “login” link in the error message, or re-open the email from the ILL Department to click on the login link again. Do not click on the “Back” button in the browser.

Email Address: Enter the email address exactly as it is in the email that you receive.

PIN: The PIN should be copied and pasted for accuracy, without the brackets, from the email message to the login page . The PIN is case sensitive. If it is typed into the login page, letters should be entered as capital letters.

Your PDF does not display?

To open your electronic document, you need 1) a recent version of a Web browser (preferably Netscape or Internet Explorer), and 2) a recent version of Adobe Acrobat Reader. Sometimes the cause of a display problem is an older version of the necessary software. You can check the following Web sites for updates:

• Microsoft Internet Explorer Please be aware that there are known conflicts between IE and the Adobe Acrobat software.
• Firefox
• Netscape Navigator
• Adobe Acrobat Reader

Try downloading the PDF to your hard drive.

Make sure that the Acrobat viewer can read the PDF file by downloading it to your hard disk.

• Right-click the link to the PDF file on the Web site, and then choose “Save Target As” (Internet Explorer) or “Save Link As” (Netscape Navigator).
• In the “Save As” dialog box, select a location on the hard disk, and then click “Save.”
• Double-click the PDF file to open it in Acrobat or Adobe Reader.

Are you looking at the correct window?

Make sure that you're looking at the browser window and not the Acrobat viewer window. The viewer runs in the background when you're viewing a PDF file in a browser window, and the viewer's window may not display the PDF file. If the browser window is inactive, activate it to view the PDF file.

In some browsers, primarily Netscape, the PDF file may open, but it's behind the browser window. Adobe Acrobat launches, but then nothing appears to happen and the patron’s Document List page returns. In actuality, the window containing the PDF is behind the open browser window. If the taskbar is visible, the extra browser window may not be noticeable. Usually this problem will occur when the patron clicks on the document link for the first time. On subsequent views, the PDF file should open correctly in front of the browser window.

Try viewing another PDF document.

Open another PDF file in your Web browser to determine if there's problem with the PDF viewer.

Do you have a pop-up blocker installed?

PDF documents received electronically may not open if your Web browser has a pop-up blocker installed. Disable the pop-up blocker and try to open the document again.

Your PDF still won’t display?

If the PDF file still does not open correctly, or your browser displays a blank white screen, please try the following suggestions.

Blank Screen on Startup - Solution 1

If you get a blank screen when you click on the document link, you may need to disable the "splash" screen in Acrobat.

• Open Adobe Acrobat outside of the browser
• Click on File | Preferences | Options (Acrobat 5.x) or Edit | Preferences | Startup (Acrobat 6.x)
• Uncheck "Display Splash Screen at Startup”
• Press OK
• Close the Acrobat Reader
• Re-launch your browser to try to access the PDF article again.

Blank Screen on Startup – Solution 2

Another possible solution is to disable the "View In Browser" or "Web Browser Integration" feature in your Adobe Acrobat viewer. This will allow any PDF file to automatically open within the Acrobat window, instead of your browser window.

• Open Adobe Acrobat outside of the browser
• Click on File | Preferences | Options (Acrobat 5.x) or Edit | Preferences | Internet (Acrobat 6.x)
• Remove the check mark next to “Display PDF in Browser”
• Press OK
• Close the Acrobat Reader
• Re-launch your browser to try to access the PDF article once again
• When selecting the PDF file this time, you should get a window with the option to “Open It” or “Save it to Disk”.
• Select “Open it” and a second window should open and display the PDF.

Blank Screen on Startup – Netscape 7 users

If you’re using Netscape 7.x and the document takes an extremely long time to load, and then results in a blank screen, this is a known problem with the Acrobat Reader v. 6.0.1 when running inside this version of Netscape. The solution is to upgrade your Adobe Reader to v. 6.0.2, in which the problem has been fixed. The only way to install v.6.0.2 is by using the automatic update function in Reader v. 6.0.1.